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Stadium Policies

Ticket Terms & Conditions - Queen's Athletics & Recreation

Your ticket is a revocable license. The holder, on behalf of the holder and any minor accompanying the holder (individually and collectively, the "Holder"), agrees to all of the terms hereof. By using the ticket and entering the arena, the Holder agrees to be bound by all of the terms of this license.

The Holder agrees not to transmit, distribute or sell (or aid in transmitting, distributing or selling), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event or any surrounding activities (in whole or in part) for which the ticket is issued (the "Event").

The ticket may not be used for any form of commercial or trade purposes, including, but not limited to, advertising, promotions, contests, sweepstakes, or giveaways, without the express written consent of Queen's University and/or its affiliates.

Breach of any of the terms of this license, failure to comply with facility rules, or the refunding to the Holder of the printed purchase price of the ticket, shall automatically terminate any rights that the Holder may have hereunder; shall render illegal and unauthorized the Holder's use of the ticket for any purpose; and shall authorize Queen's University to withdraw the ticket, refuse admission to the facility, or eject the Holder from the facility.

Breach of any of the terms of this license shall also subject the Holder to all legal remedies available to the Queen's University. Resale or attempted resale of the ticket in violation of applicable law is grounds for seizure or cancellation without refund or other compensation.

The Holder grants permission to Queen's University (and its designees and agents) to utilize the Holder's image, likeness, actions and statements in any live or recorded audio, video, film, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Event in any medium, whether now known or hereafter created, or context for any purpose, including commercial or promotional purposes, without further authorization or compensation.

The Holder of the ticket voluntarily assumes all risk and danger of personal injury (including death) and all hazards arising from, or related in any way to, the Event, whether occurring prior to, during, or after the Event, howsoever caused and whether by negligence or otherwise.

The Holder and the Holder's belongings may be searched upon entry into the arena, and the Holder consents to such searches and waives any related claims that might arise against Queen's University. If the Holder elects not to consent to these searches, the Holder will be denied entry into the arena.

Unauthorized entry on the field of play is strictly prohibited. Anyone who enters the field before, during or after an event will be subject to removal from the stadium, and/or fines, prosecution and Queen's University students may also be subject to the non-academic misconduct process.

Spectator Code of Conduct / Prohibited & Restricted Items

Spectator Code of Conduct

The Queen’s Gaels are committed to creating a safe, comfortable and enjoyable experience for all fans. We want all fans attending Gaels games to enjoy the experience in a responsible fashion.

When attending a game, spectators are required to refrain from the following behaviours:

  • Behaviour that is unruly, disruptive or illegal in nature;

  • Interference with the progress of the game, including throwing objects, and/or unauthorized persons on the field of play;

  • Intoxication or other signs of alcohol impairment that results in irresponsible behaviour;

  • Foul and/or abusive language and/or obscene gestures;

  • Verbal or physical harassment of opposing team fans, officials, opponents or other person

  • Intentionally sitting or standing in areas which obstruct the passage and/or view of other spectators;

  • Failing to follow instructions of staff.
     

Event patrons are responsible for their conduct as well as the conduct of their guests. Staff will promptly intervene to support an environment where event patrons, their guests and other fans can enjoy the event free from the above behaviour. Event patrons and guests who violate these provisions will be subject to ejection without refund and loss of ticket privileges for future games.

PROHIBITED ITEM

For safety and security, possession of any of the items listed below, or possession of any other object which endangers the safety of others:

  • Flares, smoke bombs, sparklers or fireworks of any kind

  • Laser pointers

  • Weapons of any kind

  • Any missile/projectile-like objects

  • Prohibited drugs and any other prohibited substances

Restricted Items

For safety and security, the following are not permitted inside the Stadium:

  • Metal or glass containers of any kind (water bottles must be plastic and empty to be allowed in the Stadium)

  • Backpacks and large bags over 14x14x6 inches (subject to search)

  • Unapproved large flags, banners and drums

  • Musical instruments (except for bells or cowbells, which are permitted), air horns, or powered megaphones or electronic noisemakers

  • Personal alarms (silly string, etc.)

  • Bikes, inline skates, skateboards, scooters, shoes with wheels

  • Frisbees or inflated balls of any kind

  • Unapproved pamphlets, handouts, advertisements, etc.

  • Pets, with the exception of service animals

  • Masks (acceptable when worn in your seat only, must be removed when leaving your section)

  • Strollers or baby seats may not be taken into the stands or left in section entrances

  • Tripods, selfie sticks and/or monopods

  • Remote controlled aircraft or unmanned aircraft systems (drones)

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